Shipping Policy

This Shipping policy forms part of The Sitota Collection website terms and conditions.


Shipping Charges

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery time frame will be displayed. Shipping is calculated at the end of your transaction.

Important: If you are not at the address supplied when UPS attempts delivery it is your responsibility to organize the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact us at

Please allow 2-3 days for your order to be processed and shipped.

Delivery times

All orders are shipped by UPS. We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive and email notification.

International shipment requests can be done so by emailing us at for price quotes.

Returns & Exchanges

Please contact us to obtain instructions before returning a product. Once we receive your return, please allow 1 week for processing.

This Returns & Exchanges policy forms part of The Sitota Collection website terms and conditions.

Faulty products

Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.

We require you to:

  1. Contact us to report the fault within 2 days. returns must be authorized by Sitota Customer Service.

Provide proof of purchase.
We’ll supply you with instructions and investigate the fault or damage immediately.
  4. We will organize the return of the faulty or damaged product to Sitota. Please note that products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  5. Please note that refunds will be processed using the original payment method. For example, if you paid by direct deposit your refund will be paid into your nominated bank account.
  6. All returns and exchanges are subject to our terms and conditions.

Non faulty products: exchange or Sitota credit only. Please choose your purchase carefully as Sitota does not provide a refund in this case. Sitota does however provide exchanges or alternatively a credit to use through the Sitota website at a later date.


For an exchange or a credit on a product we require you to:

  1.  Contact us, to report the need to exchange the product within 7 days. All returns must be authorised by Sitota Customer Service.
  2. Provide proof of purchase.
  3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Sitota within 7 days of the return authority. Please note that you are responsible for returning the product to Sitota and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items are secure in transit.
  4. Products must be returned to Sitota in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  5. Once the return has been processed you will either be supplied with the exchange item/s of your choosing or a Sitota credit code. Please note that you are responsible for all applicable shipping charges.